Customer experience is everything in a service business.
Meaning
User satisfaction defines business success.
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About the author
(born 1993) is an Indian entrepreneur and founder of OYO Rooms, one of the largest hospitality chains globally. Starting at a young age, he built a technology-driven platform to standardize budget hotels. Agarwal’s vision and risk-taking approach transformed the hospitality industry. His journey reflects innovation, resilience, and ambition. Ritesh Agarwal continues to inspire young entrepreneurs worldwide.
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